At Elijah Treks, we want you to be fully satisfied with your purchase. If for any reason you are not, please review our Returns & Refunds Policy below.

1. Eligibility for Returns

  • Items must be returned within 3 days of delivery.

  • Items must be unused, in original packaging, and in the same condition that you received them.

  • Certain products such as personal-use items (e.g., opened food packs, hygiene-related items) are not eligible for returns due to safety reasons.

2. Non-Returnable Items

  • Clearance or sale items are final sale and cannot be returned.

  • Customized or special-order products cannot be returned unless defective or damaged.

3. Return Process

  1. Contact us at [email protected] with your order details and reason for return.

  2. Our support team will confirm whether your order is eligible.

  3. If approved, ship the item back to us at the address provided in our instructions.

  4. Customers are responsible for return shipping costs unless the item was defective or sent in error.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed as follows:

    • Since we only accept Cash on Delivery (COD) payments, refunds will be issued via bank transfer or another agreed method.

    • Refunds may take 3 business days to reflect, depending on processing times.

5. Exchanges

  • We only replace items if they are defective, damaged, or the wrong item was sent.

  • If you need to exchange an item, contact us at [email protected].

6. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with photos and details. We will arrange for a replacement or refund at no additional cost.

7. Contact Us

For questions about this Returns & Refunds Policy, please reach out to us at:

Elijah Treks
📧 Email: [email protected]